Returns & Exchanges
We want you to love your Allbirds as much as we do, which is why we offer a 30-day trial period to test our shoes and apparel in the real world. If you aren't completely satisfied, we accept returns and exchanges for any reason within 30 days of purchase.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Choose Your Method
Select whether you would like a full refund to your original payment method or a seamless exchange for a different size or color.
Print and Pack
Download and print your prepaid shipping label, then place your items in their original packaging or a sturdy shipping box.
Ship It Back
Drop off your package at the designated carrier location; once received and inspected, we will process your refund or ship your exchange within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing